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TASK 6
INTERVIEW 1
“A: Hello, I’m John Nick from room 367 and I have a little problem.
B: Hello, Sir! How can I help you?
A: Yesterday I put some of my clothes in the laundry bag, but I haven’t received them back yet.
B: Sir, give me a minute, please. Let me call to the wash house. There has been a mistake. I think your clothes have been given to another client who has already checked out of the hotel.
A: OK. How can I receive my clothes back?
B: I’ll try to find out his number. Wait a second, please.
A: I’ll wait here, no problem.
B: I have called the other client and he arrives here in an hour. Can you wait here?
A: Yes, no problem. I’ll be in my room. Give me a call when he arrives.
B: OK. I’ll call you, Sir. Please do accept my apologies. We are so sorry for this inconvenient.”
The dialogue is meant to reveal the students’ ability to respond accurately and appropriately to real world, possible problematic situations when it is necessary to use English as a communication medium. Your ability to explain problems, to suggest possible courses of action, to complain, to express satisfaction and dissatisfaction is essential in solving such tasks. Make sure to use as a tone adequate to the situation and to have a positive, pro-active attitude.